Do you have any foreign doctors?
We have doctors from Australia, the United States, Germany, UK, India, Philippines, China, all speaking at least English as a common language. Most of our Chinese doctors and nurses have also studied abroad, bringing back with them excellent international standards of service.
How many doctors do you have?
We presently have about 20 doctors working for us from different nationalities.
Are you open 24hrs?
Yes! Call 5789-9999 or 150-0019-0899 at any time and a doctor will be able to see you at the hospital.
What do I do in an emergency?
In case of an emergency call 5879-9999 or 150-0019-0899, and ask a nurse to come down to meet you at the emergency entrance if it is out of clinic hours (Mon-Fri 9-8pm; Sat-Sun 9-6pm). She can take you up to the 12th floor to see a doctor immediately. Due to the rules and regulations in China, we are unable to make house-calls and do not have control of the ambulances, so we advice, if possible, to make your own way to the hospital, either by taxi or driver.
Does your hospital provide an ambulance?
Ambulances in Shanghai are run by the Shanghai Medical First Aid Center (also called the Shanghai Ambulance Center ). Medical transport vehicles are based throughout the city and there is a 24-hour dispatch center. People using the ambulance service must pay the driver in RMB cash upon arrival at the hospital.
In general, you can request the ambulance to take you to a specific hospital. To call an ambulance, dial 120 and provide the call center your information. It is best to have someone who speaks Chinese help you.
Can I see a doctor in the middle of the night?
Yes. The 12th floor is open 24 hours a day, 7 days a week, and there are always two doctors available during the night shift, as well as specialist doctors on-call.
What is your delivery room like?
We have a state-of-the-art luxury delivery room with TV, DVD, Jacuzzi and plenty of room for your new family to rest. You are welcome to take a free tour of the hospital to take a look.
Do you have an inpatient service?
Yes. On the 12th floor we have all our inpatient wards.
Do you offer Acupuncture?
Yes. Acupuncture is a natural, holistic method to cure many ailments, and Dr. Zhang (China) is a 3rd generation Traditional Chinese Medical Doctor, who is qualified to prescribe Chinese herbs as well as give acupuncture treatments. She speaks Chinese and English.
What other maternity services do you have?
Our ob/gyn specialists offer prenatal classes for expecting Mum’s and Dad’s every month to prepare for the delivery process and also provides excellent time to ask questions about pregnancy and what to expect. This is a free service for our patients provided by SEIMC maternity care.
Do you have a dental service?
We provide dental health.
What is the difference between your medical center and a “VIP” clinic or hospital?
Shanghai East International Medical Center is a foreign joint-venture medical facility managed and staffed by a team of medical professionals from around the world. We provide the same care, follow the same procedures, and adhere to the same high quality standards found in most countries.
"VIP" clinics and hospitals in Shanghai are typically departments of large public hospitals that provide better service for a higher price than the ordinary clinic or hospital where most local patients seek treatment.
Do you only provide medical care to foreigners?
We welcome patients of all nationalities.
Do any doctors speak Mandarin Chinese?
Many of our doctors and all our nurses speak Chinese. Please let our receptionist know you would like a Chinese-speaking doctor when you make your appointment.